ประกาศ
Remote Support for log-in & web-starter issue
Greetings,
In order to quickly find out solutions for the current problems,
we offer remote control service for those who have any problem relevant to log-in & web-starter issue.
please send us a direct inquiry following the below instruction!
http://cs.webzen.com/Inquiry/DefaultInquiry
Thank you
MU Support Team
[English]
(Remote Support) Log in & Web-starter Issue Solution
1) Please download & install Teamviewer 7. (Remote Support Program)
http://www.teamviewer.com/download/index.aspx
2) Please send us a direct inquiry following the below form.
Inquiry Title - Remote Support
-Game Title
-Your account
-Specific Details of the problem
-Error Code
-Teamviewer 7 (ID, PASSWORD)
How to install Teamviewer 7
(Please note that the reference images are from Teamviewer 4)
You should install Teamviewer 7
http://muonline.webzen.com/News/Notice/Default.aspx?iBS=2991
3) We will send users replies with specific schedule for the remote support!
EX) Please turn on your computer and teamviewer 7 on Nov 10, 2011 from 17:00~19:00
4) Turn on your computer and teamviwer 7 following the schedule!
Thank you
MU Support Team
[Portuguese]
(Suporte Remoto) Soluções para Login & Problemas de Inicialização
1) Por favor, download & instale o Teamviewer 7. (Programa de Suporte Remoto)
http://www.teamviewer.com/download/index.aspx
2) Por Favor, envie-nos um ticket através da “Consulta Direta” usando o modelo abaixo:
Título da Consulta - Suporte Remoto
-Sua Conta
-O problema descrito bem detalhadamente
-Código do Erro
-Teamviewer 7 (ID, SENHA)
Como instalar o Teamviewer 7
(Por favor, considere que as imagens são do Teamviewer 4)
(Você deve instalar o Teamviewer 7)
http://muonline.webzen.com/News/Notice/Default.aspx?iBS=2991
3) Nós enviaremos aos usuários uma resposta com a data e hora agendada para o suporte remote!
EX) Por favor, ligue o seu computador e o Teamviewer 7 no dia 10 de Nov. entre 17:00~19:00
4) Ligue o seu computador e o Teamviewer 7 de acordo com o dia e hora agendados.
Obrigado
Equipe de Suporte MU
[Spanish]
(Soporte Remoto) Solucion al problema de log y Webstarter
1) Por favor descargue e instale Teamviewer 7. (Programa de Soporte Remoto)
http://www.teamviewer.com/download/index.aspx
2) Por favor envie un mensaje a soporte (tiket) con los siguientes datos.
titulo del mensaje - soporte remoto
-Nombre del Juego
-Tu cuenta
-Detalles Especificos del Problema
-Numero o Codigo de Error
-ID y PASSWORD de Teamviewer 7
Como instalar Teamviewer 7
(Por favor tome en cuenta que las imagines son de Teamviewer 4)
Tu debes instalar Teamviewer 7
http://muonline.webzen.com/News/Notice/Default.aspx?iBS=2991
3) Nosotros enviaremos una respuesta con el horario para soporte remoto!
Ej) por favor enciende tu computadora y teamviewer 7 el 10 de Nov, 2011 desde las 17:00~19:00
4) Enciende tu computadora y teamviwer 7 según el siguiente horario!
Gracias
Equipo de Soporte de MU
