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19/08/2016
[Survey] Show your opinion, apply for Gold Channel Ticket!
Dear Mutizens, We would like to perform a Users' satisfaction survey. It takes less than a minute and you can apply for the reward [Gold Channel Ticket 7days] Survey simply consist of few easy questions. Wewould like to listen to your opinion to offer better service and game contents. [Survey ended...
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18/08/2016
Notice regarding July BattleCore event
Dear Mutizens, There are user who abused the illegal program or in-game bug at July Battle Core event. We've blocked the illegal program and suspended abusing users for proper period according to our policy. Don't hesitate to participate in the Battle Core on August. Thank you MU support team.
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10/08/2016
[Important Notice] Keep yourself away from duplicated items
Greetings, Recently, there are many Elemental Capsules, Elemental Runes and Errtels of Radiance on market with extremely cheap prices. Our team has found out that these items are made illegally somehow and ruining the economy. Therefore, we would like to suggest as below shown: 1)Prohibit Element...
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04/08/2016
Beginner's Luck package has been distributed
Greetings, The rewards forBeginner's Luckduring Summer Promotion eventhas beendistributed. Those who first topped up and spend more than 1000Wcoin (including 1000Wcoin) during the event, Please check your inbox. * If there is no item provided for the promotion, please send us CS ticket after c...
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03/08/2016
Notice regarding illegal Programs and Bug Abusing
Dear Mutizens, Recently there were serious issues during monthly events of Battle Core (Chaos Castle and Tormented Square) related to bug abuse and use of illegal programs. We have suspended all accounts involved to this incident, yet, a few innocent users may have been affected by this case. We ...
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24/07/2016
Notice regarding Battle Core illegal program users
Dear Mutizens, Our team has received several reports about the Battle core illegal program issue. We are currently investigating on the issue thoroughly. Any player proven to be the illegal program user will result in a permanent suspension according to our policy. We recommend Battle Core partici...
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22/07/2016
Notice regarding (Master)Hot Summer Trial Package
Dear Mutizen, Our team has noticed that there wasunexpected itemin (Master)Hot Summer Trial Package. We aware that users who bought the package couldn't make the most of items synergyand we havedecided to distribute another (Master)Hot Summer Trial Package who alreadu bought during the sales perio...
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21/07/2016
Notice about Event Inventory
Greetings, Event inventory where you store eggs dropped from the monsters such as moon rabit or golden goblin will be reset onJuly 26 00:00 (UTC). Therefore we recommend you to use all eggs stored in your event inventory before then. Please note "event inventory" is the inventory that you can open...
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20/07/2016
Compensation for the Connection Error
Dear Mutizen, We are sincerely sorry for theinconvenience caused by the connection error issue. Our team isaware of situation in which many users were interrupted and feels sorry for that. We don't want any user affected because ofunexpected issue,so wewould like toofferCompensation box as an apo...
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14/07/2016
Notice regarding New & Returning Players Promotion
Greetings, How are you everybody? As many Mutizens are curious regarding New&Returning Players Promotion, we would like to give you a notification. Belows are standard and contents to get benefit as New&Returning Players. Please check whether you are eligible to the benefits. [Standard] ...
