MU Online Official

Webzen.com's 2018 Halloween event rewards!

Dear players,

Thanks to you, WEBZEN.com's Halloween Event was a real success! Thousands of players came to our event page and grabbed their candies to get their gifts! We really hope you had lots of run enjoying our games and spending some quality time with your friends online!

We'd like to send a very special thank you to all the players who joined the party. It was truly awesome!

And for the players who took part in the Top-up reward event, the time has come for your rewards! To claim them, just follow these simple steps:

• Go to the coupon redemption page
• Copy/paste the coupon code(s) you are entitled to
• Make sure you have a character on the account, and select the appropriate region/server
• Grab your rewards in-game!
   

You can only redeem these coupons if you successfully took part in the Top Up Reward event!

Thanks again for taking part in our summer events, and see you next year!

FAQ:

Q: I'm not sure which level I can get in the Top Up Reward event. What can I do?
A: You can try all four. If you are not entitled to a reward, you will get an error message explaining you were not part of that event. You only need to redeem the coupon for the highest level you reached.

Q: I took part in the event, but I'd like to give the reward to my little brother. Why isn't it working?
A: The rewards can only be redeemed on the account that took part in the event.

Q: I'm pretty sure I reached in range between 20,000 ~ 29,999 Wcoin, but only the code for the range for 10,000 ~ 19,999 Wcoin worked. What's going on?
A: In order to be eligible for the event, you need to have topped up and spent a certain amount of Wcoin between the 31st of October (after the maintenance) and the 13th of November (before the maintenance). You can check the details of your purchased and spent Wcoin in your transaction history. Once you are sure of your calculations, you can send a ticket here with the subject "Top Up Reward", along with the details of the transactions.

Q: I topped up and spent more than 1000 Wcoin but Beginner's Luck Reward would not work. Why?

A: Remember that Beginner's Luck is only available for new players that top up for the first time during the event period.

Q: I'm pretty busy these days. Can I redeem the coupon later?
A: You have until 1st of March to redeem a coupon.