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15/01/2016
Vault deletion during recent Wcoin Attack reward distribution
Greetings, During the recent reward distribution for 2015 Christmas Wcoin Attack, many cases have been reported where player's Vault and Muun inventories were deleted completely. Please accept MU Support Team and Webzen's deepest apologies. We have started investigation regarding this error immed...
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13/01/2016
Notice regarding Christmas Wcoin Attack 2
Greetings, There has been an error found with the list of users who are eligible for (100~199$) Wcoin Attack reward on this first notice. Please find the final updated user list below and fill out this survey form **ATTENTION: You must only COPY AND PASTE the MODERATED ID from the list below. We...
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12/01/2016
Notice regarding Christmas Wcoin Attack
Starting from today, Rewards for 2015 Christmas Wcoin Attack will begin its distribution. Users who are eligible for Cloak of Transcendence+0+Luck+2 Options, please refer to this updated notice. Users who are eligible for4 socket full Armor set+9+Luck, please refer to the list below to check your ...
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07/01/2016
Notice regarding Customer Service Ticket process delay
Greetings, We regret to announce you that there will be a delay in Customer Service Ticket process during 2016/01/07~2016/01/10 (UTC) MU Support Team will make sure to place the ticket procession in top priority immediately after this period. How do I send a Customer Service Ticket? 1. Log-in ...
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05/01/2016
Book of Monster Invocation price change!
Greetings, We're excited to deliver a great news for all Mutizens who love MUUNS! Starting from 2016/01/05 today. Book of Monster Invocation's price will be permanently dropped: from 200 Wcoins to 50 Wcoins so that more players of MU Online can enjoy our cute cuddly creatures. What is Book of Mo...
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21/12/2015
Skill option now exchangeable with Rare Item Ticket 9
Greetings, As of today (2015/12/21), Rare Item Ticket 9 will also be able to add Skill option 1 x Rare Item Ticket 9 = add Luck or Skill to any armor or weapon 2 x Rare Item Ticket 9 = add one excellent option on normal or excellent item Maximum number of options you can have on an item are limi...
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23/11/2015
(Fixed) Incorrect price on Gold Channel Ticket
Greetings, Due to systematic error on Webshop, wrong prices had been marked for Gold Channel Ticket during last weekend. This issue is now fixed. Compensatory Wcoins have been distributed to users who have purchased the tickets with the wrong prices. We apologize for the inconvenience and thank ...
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20/11/2015
Recruitment period of bilingual VL for Midgard/Asgard has ended
Greetings, The recruitment period of bilingual Volunteers for Midgard/Asgard is now over. As notified on the initial announcement, we have contacted the successful candidates individually for the final announcement. Many remarkable candidates have sent their submissions to become part of the offi...
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17/11/2015
Play Time Event rewards distributed!
Greetings, Your rewards for Play Time Event have been distributed! Open your Xshop inventory after the Maintenance to check them out! [Event Rewards](only one reward per account) 50~99 hours: Scroll Package (Normal and Master) (1 days) 100~129 hours: Scroll Package (Normal and Master) (3 days) ...
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11/11/2015
Regarding PK system restoration progress
Dear Mutizens, As many of you are aware, we had conducted a survey on the current PK system on May, and another survey on Item Shop and General feedback recently on November. In both cases, we had forwarded the respective results and other relevant data to the development team for review. On 5 Aug...
