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Known Issues
7/27/2015
Temporary Gold Channel Entrance Issue
Greetings, Currently, some users are experiencing issues entering Gold Channel and purchasing Gold Channel Tickets. We're investigating this matter and will do everything we can to resolve is as soon as possible. We apologize for the inconveniences and thank you for your patience. Thank you Best...
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Maintenance
7/27/2015
Temporary Maintenance on all servers: 27 July, 2015 (UTC)
Greetings, There will be a temporary maintenance performed on all servers on July 27, 2015 UTC Please refer to the following maintenance details. [Maintenance Schedule] 09:00 ~ 09:30 (UTC) *Please note, The details of schedule is subject to change. Thank you MU Support Team
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Announcement
7/27/2015
Recruiting Bilingual Volunteers for Helheim/Titan/Asgard
Greetings, In order to provide faster, more efficient services for all Mutizens,we are now recruiting new Volunteers for Helheim, Titan, and Asgard! In order to join our VL team: You must be actively playing on one of the following servers: Helheim/Titan/Asgard. You must be willing to carry out ...
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Announcement
7/23/2015
Possible instability due to network operation on July 23, 2015 UTC
Greetings, Due to scheduled network operation, some users may experience minor server instability later today, July 23. [Operation Schedule] 16:00 ~ 17:00 (UTC) **If you happen to experience a disconnection during this period, please try loggin-in again after several minutes. Thank you MU Suppor...
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Announcement
7/23/2015
Max Errtel Warning
Greetings, Recently, we have discoveredillegally duplicated Max Errtels(Rank1, lv.10/Rank2, lv.10/ Rank3, lv.10) circulating the market.We're currently under investigation searching for the origin of these items. Please be aware that you are also at risk for the possession of Max Errtels. Approp...
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Maintenance
7/21/2015
Scheduled maintenance on all servers: July 21, 2015 UTC
Greetings, There will be scheduled maintenance performed on all servers on July 21, 2015 UTC Please refer to the following maintenance details. [Maintenance Schedule] 05:00 ~ 09:00 (UTC) *Please note, The details of schedule is subject to change. Thank you MU Support Team
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Announcement
7/16/2015
Blazing Summer Festival Code Giveaway List
Greetings, Currently we are giving out promotion codes in collaboration with various online game magazine sites. Each code contains following list of items to help your journey on the MU continent. Item Name Amount Sapphire Necklace 15 Days 1 Sapphire Ring 15 Days 1 Pet Demon [15 Da...
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Maintenance
7/16/2015
Temporary Maintenance on all servers: 16 July, 2015 (UTC)
Greetings, There will be a temporary maintenance performed on all servers on July 16, 2015 UTC Please refer to the following maintenance details. [Maintenance Schedule] 08:00 ~ 08:20 (UTC) *Please note, The details of schedule is subject to change. Thank you MU Support Team
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Announcement
7/16/2015
Rewards for June Promotion for New Buyers Distributed
Greetings, Rewards for June Promotino for New Buyers have been distributed. (Event Link:http://goo.gl/IUpxgH) We apologize for the delay and inconvenience. The distribution had been delayed due to a Chargeback issue of some users. **Please note, refunded items does not count as purchased product...
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Announcement
7/15/2015
(updated) Blazing Summer Festival Wcoin Attack FAQ
Greetings, We have prepared Frequently Asked Questions regarding Blazing Summer Festival's Wcoin Attack. **Please note, 100$=100USD=10000 Wcoins 1. If I top up with EPIN, would it count for the event? - Any kind of Top-up through Webzen's Wcoin Top up page (https://pay.webzen.com/) will count. 2...
