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Announcement
10/6/2026
[Notice] Introduction of Polish Language Support and Community Feedback Channel (Oct 13th)
Hello, this is the Global MU Online Team. MU Online Team is continuously expanding our gaming environment to ensure that more global users can enjoy the game comfortably. In line with this effort, we are pleased to announce that Polish language support will be newly introduced to Global MU Online ...
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Announcement
6/9/2026
[Aviso/PT] Implementação oficial do KWS para usuários no Brasil
Olá, somos a Equipe de Operações de MU Global. O serviço KWS foi oficialmente implementado com o objetivo de cumprir o Estatuto da Criança e do Adolescente (ECA) do Brasil e oferecer serviços otimizados de acordo com as diretrizes locais. Dessa forma, os u...
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Announcement
3/31/2026
[Aviso-PT] Elevacao da Classificacao Etaria do Servico no Brasil e Introducao da Verificacao KWS (Editado)
Ola, somos a Equipe de Operacoes de MU Global. Com o objetivo de cumprir o Estatuto da Crianca e do Adolescente (ECA) do Brasil e fornecer um ambiente de servico otimizado de acordo com as diretrizes locais, a classificacao etaria minima para utilizacao do servico na regiao do Brasil sera elevad...
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Announcement
3/10/2026
Atualizações aos nossos Termos de Serviço e Política de Privacidade (Data de vigência:24 de março de 2026)
Em conformidade com o Estatuto Digital da Criança e do Adolescente do Brasil (“Digital ECA”), as seguintes atualizações serão aplicadas apenas aos usuários que acessarem o Serviço a partir do território brasileiro: • Serviço ...
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Announcement
10/21/2025
Global MU Online Operational Policy
Global MU Online Operational Policy 1.Definition of Operational Policy 2. Roles and Responsibilities of the GM 3.User Obligations 4.Policy on Misconduct and Abusive Behavior 5.Restoration Policy 6.Account Restriction Policy 7. Operational Policy for the Protection of GM Human Rights 8. Special Prov...
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Announcement
8/20/2024
Rare Item Ticket 12+1~4 rewards list (updated on Aug 11th, 2026) (Updated)
** Please note that the exchange item list for Rare Ticket 12+2, 12+3, and 12+4 has been updated on Aug 11th 2026. * The latest change of the reward lists can be checked in the bottom of the current notice. * If you acquire Rare Item Ticket 12+No. (12+2 ~ 12+4), please submit a CS ticket to claim y...
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Announcement
3/14/2023
Rare Item Ticket No. 1~7 Reward list (The latest update Oct 14th, 2025)
If you acquire Rare Item Ticket, please submit CS ticket to claim your prize according to this page. Rare Item Ticket 1 Any equipment can be upgraded by 6 exceptthe following items below, - Pentagram - Blessed Archangel Weapons - Divine Archangel Weapons - 7th or higher grade ofMastery & Lege...
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Known Issues
9/15/2026
Notice regarding 'Contract of Fury' & 'Contract Stone of Fury' bug compensation [Fixed]
Dear Mutizens, Following the Season 21 Part 1 'Contract buff and stone' update on Tuesday, July 21, 2026, we identified an issue where the damage reduction penalty was not applied correctly in hunting grounds from the Swamp of Darkness and beyond. Additionally, the damage boost effects for &lsquo...
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Known Issues
9/2/2026
Client Crash Fix: Missing or Corrupt Wing Files
Greeting, Mutizens We have encountered an issue where players experienced game crashes due to missing or corrupted files (Wing_Amulet_white.bmd and Wing_Amulet_green.bmd), and we have now successfully fixed the cause. To ensure the issue is completely resolved on your system, you must completely un...
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Known Issues
9/2/2026
[Notice] Bonus Coin UP Event Schedule Correction & Reminder
Dear MUtizens We would like to inform you that there is an incorrect date displayed in the previously announced Bonus Coin UP Event banner from Season 21-1 3rd Update [LINK]. The event end date has been corrected as follows: Event Period Correction Incorrect: 2026.09.01 After Maintenance ~ 2026.0...
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Known Issues
9/1/2026
Notice regarding Group Boss Battle Event in Swamp of Destruction (FIXED Sep 8th)
Dear MUtizens, We have identified an issue where the Group Boss Battle Event in Swamp of Destruction cannot be entered. We are currently investigating the cause of the issue. Until a fix is applied, we kindly ask that you enter the Group Boss Battle in other maps. We sincerely apologize for ...
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Known Issues
8/12/2026
Notice regarding Goblin Point Roulette's 'Contract Stone of Fury'
Dear MUtizens, We have identified an issue in the Goblin Point Roulette where the reward 'Contract Stone of Fury x10' was being incorrectly issued as 'Contract Stone of Fury +1 x10', which prevented it from being registered for auto-buffs in the MU Helper. Resolution Details Fix Applied: - We h...
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Known Issues
8/12/2026
IMPORTANT: Dimensional Roulette Event Issue Regarding 200,000 Ruud Box (FIXED)
Dear MUtizens, We have identified an issue in the global MU Dimensional Roulette Event where users who obtained the 200,000 Ruud Box as a reward and opened it from their inventory did not receive the Ruud properly. Issue Resolution & Compensation Details - Compensation: A fix will be implemen...
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Known Issues
8/5/2026
Notice regarding Ruud per Master Level in Speed Servers (resolved)
Dear Mutizens, We would like to inform you that we have resolved the issue related to the Ruud rewards granted per Master Level on the Speed Server. - Affected Time (UTC): 2026-08-04 07:20 ~ 2026-08-05 07:00 (UTC) We have individually sent the corresponding Ruud rewards to each user's Storage, ...
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Known Issues
7/31/2026
[Notice] Update on Season 21 Part 1 Speed Server Pre-Event Announcement
Greetings Mutizens, We would like to inform you that the Level UP Rewards info on the Season 21 Part 1 Speed Server Pre-Event page has been updated. The "350,000 Ruud" previously displayed on the pre-event page has been changed to the new, official rewards. The actual and accurate rewards for the ...
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Known Issues
7/22/2026
Notice regarding the disconnection of Speed Server 2 Channel 9 (Resolved)
Dear MUtizens, Our team confirmed an issue with the Speed Server 2's Channel 9. As the other channels are operating normally, we ask that you please use one of them until the issue is resolved. The team is currently working on the issue and we kindly ask for your patience as we resolve this. Once ...
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Known Issues
7/21/2026
Issue regarding incorrect in-game banner (Resolved)
Dear Mutizens, We would like to inform you about an issue that was identified following the recent maintenance. Issue Details: An outdated in-game banner is currently being displayed incorrectly, containing past events' information. This in-game banner issue will be corrected during next week&r...
