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Known Issues
5/27/2022
Known Issues after the Temporary Maintenance on May 26, 2022
Greetings MUtizens, Below are the known issues after the temporary maintenance on May 26, 2022. 1. Modification of certain characters' class and master level information -The issue will be resolved by the upcoming maintenance. 2. Disappearance of certain characters' Expanded Inventory and the i...
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Known Issues
3/14/2022
Regarding Play 50 times for Special Muun Rewards (Modified)
(Modified on March 15, 2022 (UTC)) Greetings, "Play 50 times for Special Muun"event reward is fixed to apply the correct amount of stats. Also, the previousDragon Knight / Legendary Dark Wizard / Bell Muun items are deleted, and compensation rewards are distributed for players who had owned the ...
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Known Issues
2/16/2022
Regarding Monster Soul Converter item description. (Resolved)
Dear MUtizens, We inform you that the period of disabling to purchase of converter items is being misinformed in the item description. The purchasable period of the converter item is as below. Period on Sale:09:00 on Tuesday to 22:30 21:30 on Monday (UTC). The item description will be modified...
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Known Issues
1/4/2022
Disconnections due to network issue (Resolved)
Dear MUtizens, Please be informed that disconnections may occur due to network issues at the moment. You may get disconnected when logging in to the server. Please bear with us, as our technicians are currently working hard to resolve the issue. We will update you as soon as the issue is resolved...
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Known Issues
11/2/2021
[Known issues] Regarding errors in the Ranking and Hall of Fame page on the website
Greetings Mutizens, There are errors in the Ranking and Hall of Fame pages on the current website. - Chaos Castle Rankingdoesn't appear. -The wrong information of the country.(Ranking / Hall of Fame) (Fixed) -Same character information appears twice. (Hall of Fame) (Fixed) Our tech team are well ...
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Known Issues
10/12/2021
[Known issues] Regarding Accounts trying to access to gold channel without Gold channel ticket
Greetings Mutizens, If the gold channel ticket is not activated account tries to access the gold channel, The game client shuts down. our tech team are well aware of the issue and is doing our best to resolve the issue. We truly apologize for inconvenience that this issue has caused on your end. We...
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Known Issues
9/16/2021
Issue regarding Season 16 Part 1-2 ROULETTE POINTS Ranking Event(3rd WEEK) Ranking List
We sincerely apologize for inconvenience that this issue has caused.
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Known Issues
9/15/2021
Issue regarding Season 16 Part 1-2 ROULETTE POINTS Ranking Event(2nd WEEK) Ranking List
Greetings Mutizens, We have discovered that the ranking rewards of Season 16 Part 1-2 ROULETTE POINTS Ranking Event(2nd WEEK) was not distributed correctly due to an error in the ranking data. We will be reannounce the correct ranking list and redistribute the ranking rewards once we figure out the ...
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Known Issues
9/14/2021
[Known issues] Regarding random disconnections
We truly apologize for inconvenience that this issue has caused on your end.
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Known Issues
8/26/2021
[Known issues] Regarding Daily Playtime Challenges reward redeem issue(Fixed)
We are currently checking the issue and will be corrected after the temporary web maintenance.
