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Known Issues
12/22/2011
Log in Issue (Dec 19) Compensation Completed
Greetings, Log in problem, occurred onDec 19, 2011, caused inconvenience of game play for almost 8 hours. In case where the period of purchased cash items is over the time period, we are willing to compensate for the lost period. Compensation Notice Anyone who purchased cash items (o...
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Known Issues
12/6/2011
Remote Support for log-in & web-starter issue
Greetings, In order to quickly find out solutions for the current problems, we offer remote control service for those who have any problem relevant to log-in & web-starter issue. please send us a direct inquiry following the below instruction! http://cs.webzen.com/Inquiry/DefaultInquir...
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Known Issues
3/15/2011
Notice - Recent disconnection issue
Greetings, We have recently witnessed that many users have been suffered from disconnection and lag.The disconnection and lag might be involved in recent earthquake in Japan.We are still investigating this matter and may take a while to figure out.We assume that the degree of disconnection varies...
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Known Issues
1/24/2011
Abnormal creation of invisible cloak issue notice
Dear Mutizen, Thank you for participating in MU Online. We have found out that many invisible cloaks were created in abnormal method.Since we suspect that some users still keep trying to create them illegally, we officially announce that there will be consequences towards those abusers. 1 If w...
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Known Issues
1/20/2011
'Game.des' file issue notice
Dear Mutizen, Thank you for participating in MU Online. We have received multiple reports from our volunteers and users who have issues with 'Game.des' file being downloaded on their Mu game client folder. This issue is currently being investigated by our dev team to know the exact situation...
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Known Issues
12/14/2010
Server issue on December 14th - [Update]
Greetings, There has been a server issue on December 14th at 'Valhalla' and 'Midgard' servers.We are currently investigating and working to resolve this issue. We apologize for any inconvenience we may have caused you. For those of users who have experiencedissues during this time, we will ...
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Known Issues
12/9/2010
Issues with adding option to 380 lvl item[Fixed]
Dear Mutizen [Fixed] Dec,12The error has been fixed, please log-on again. We have found issues with adding option to 380 lvl item from Chaos Machine system, and working to solve this issue asap.Please do not try to add option to 380 lvl item through Chaos Machine utill this problem gets solved....
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Known Issues
4/13/2010
Website Issue – DDOS on Webzen.com
Greetings from MU Support Team We sincerely apologize for any inconvenience that occurred to you all during our web maintenance.WEBZEN homepage had been going through DDOS attacks during the last few days. We have partially recovered the website from the attack, but we are still working on a tota...
