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Known Issues
1/18/2012
Apologize for Webstarter issue has occurred
We apologize for your inconvenience.Webstarter issue has occurred and thus, error code 0 is shown when you try to log in to homepage.We are working on this issue and will fix it as soon as possible.There will be temporary maintenance performed on all servers. Please let us know if you have any furt...
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Known Issues
1/16/2012
Log in sissue Compensation Notice
Greetings,Log in problem, having occurred from Jan 13, 2012 00:00 GST to Jan 13, 2012 16:00 GST, caused a major disruption of game play for almost 16 hours.In case where you used or you were using any periodical items over the time period, we are willing to compensate for the lost period.Compensatio...
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Known Issues
1/6/2012
RARE ITEM TICKET DISPLAY ISSUE
We apologize for the confusion caused by a display error of rare item tickets. Please refer to the below screenshot in order to check if the rare item ticket you have is right ticket. Then, please send us a direct inquiry with right item descriptions you want to receive. 1 - Rare Item Ticke...
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Known Issues
1/4/2012
[Fixed] MU- Security Card Issue
Greetings, We sincerely apologize for the inconvenience about the log in problem caused by Security Cardmalfunction. We are currently doing ourbest to solve this problem and willimmediately let you knowwhen this problem is resolved. Once again, we are sorry for the inconvenience this ma...
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Known Issues
12/22/2011
Log in Issue (Dec 19) Compensation Completed
Greetings, Log in problem, occurred onDec 19, 2011, caused inconvenience of game play for almost 8 hours. In case where the period of purchased cash items is over the time period, we are willing to compensate for the lost period. Compensation Notice Anyone who purchased cash items (o...
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Known Issues
12/6/2011
Remote Support for log-in & web-starter issue
Greetings, In order to quickly find out solutions for the current problems, we offer remote control service for those who have any problem relevant to log-in & web-starter issue. please send us a direct inquiry following the below instruction! http://cs.webzen.com/Inquiry/DefaultInquir...
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Known Issues
3/15/2011
Notice - Recent disconnection issue
Greetings, We have recently witnessed that many users have been suffered from disconnection and lag.The disconnection and lag might be involved in recent earthquake in Japan.We are still investigating this matter and may take a while to figure out.We assume that the degree of disconnection varies...
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Known Issues
1/24/2011
Abnormal creation of invisible cloak issue notice
Dear Mutizen, Thank you for participating in MU Online. We have found out that many invisible cloaks were created in abnormal method.Since we suspect that some users still keep trying to create them illegally, we officially announce that there will be consequences towards those abusers. 1 If w...
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Known Issues
1/20/2011
'Game.des' file issue notice
Dear Mutizen, Thank you for participating in MU Online. We have received multiple reports from our volunteers and users who have issues with 'Game.des' file being downloaded on their Mu game client folder. This issue is currently being investigated by our dev team to know the exact situation...
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Known Issues
12/14/2010
Server issue on December 14th - [Update]
Greetings, There has been a server issue on December 14th at 'Valhalla' and 'Midgard' servers.We are currently investigating and working to resolve this issue. We apologize for any inconvenience we may have caused you. For those of users who have experiencedissues during this time, we will ...
