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Known Issues
2/15/2017
Regarding Reward in Valentine's Day Roulette (Issues have been Fixed)
Dear Mutizens, We would like to deliver some new updates on Event Page. Kindly Check the below: 1. Goblin Point Roulette - Dimensional Key + 100 GP -> Dimensional Key400 GP When you get Dimentional Key and 100 Goblin point from Goblin Point Roulette, eventually, you will get 400 Goblin Poin...
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Known Issues
2/7/2017
An issue regarding Valentine's Day Muun Box (Wizardry Stone) has been resolved.
Dear Mutizens, The issue regarding Valentine's Day Muun Box (Wizardry Stone) has been resolved during the scheduled maintenance on 02/07/2017. (ALinkto the previous notice regarding Muun Box). From now on, you can excahnge Wizardry Stone from NPC monica without re-logging. Now it's time to have y...
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Known Issues
12/29/2016
Regarding Disconnection Issues on 12/28 (UTC)
Dear Mutizens, There were disconnection issue regarding log in and purchase in cashshop at Dec 28 13:29~14:01 and 15:10~17:32. We sincerely apologize for the inconvenience that everyone experienced. We are aware of the connectivity issue that happened earlier. We would like to inform everyone that t...
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Known Issues
12/21/2016
Card piece drop issue for the Bomb! Mini-game Ranking Event
Dear Mutizens, There were reports saying that card pieces used for Bomb! Mini-game are stillbeing dropped by monsters. All of card pieces in an event inventory will be eliminated after the scheduled maintenance on Jan 3, 2017(UTC). We sincerely apologize for any inconvenience that this may have ca...
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Known Issues
12/1/2016
Store hack issue
Dear Mutizens, As we mentioned Store hack warning last time (Check the notice) there were abusers exploiting the program and took advantage out of it. Recently, we've blocked the program preventing the program. We are sincerely sorry for the issue and further action on the matter such as compensa...
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Known Issues
10/5/2016
Issue on gold channel ticket missing
Greeting Mutizens, We've been awared that some users are having difficulty in finding 'Gold Channel Ticket'. If you purchased Gold Channel Ticket but can't find from the storage in Speed Event Server Please follow the step 1) Log into 4 Servers (Helheim, Midgard, Titan and Asgard) 2) Go to in-...
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Known Issues
9/1/2016
Notice regarding connection issue
Dear Mutizens, The connectivity issue due to the regional unstablity of network has been detected. We are currently investigating on it. We apologize for any inconvenience this may have caused and thank you for your patience. MU Support Team
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Known Issues
8/24/2016
Muun inventory issue
Greetings, Currently we've found that Muun inventory has been cleared. We've been currently working on this issue to resolve the problem. Deeply sorry for any inconveniences this may would cause. MU Support Team
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Known Issues
7/20/2016
Server Instability Issue
Greetings, Currently,there are users having difficulty logging in the game. Users connecting throughbelow listedprovidersmay have problemsconnecting thegame. Country City Service provider Canada Montreal Sac Affaires Vl Mexico Monterrey Axtel Malaysia Petaling Jaya ...
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Known Issues
7/19/2016
Notice regarding server unstability issue
Greetings, Currently, Global MU Online's users have been experiencing server instability and resulting disconnection issues. Please accept our deepest apology for the continuous disruptions in server connection and unstable game environment. There will be a temporary maintenance soon in order to ...
