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Known Issues
6/26/2015
Compensation for Gold Channel Entrance Issue distributed
Greetings, On June 24 and 25, there had been a connection issue regarding entrance to Gold Channel. We have prepared a Gold Compensation Package for Mutizens whop had Gold Chanel activated during the time of the issue,which is now placed inside your Xshop inventory. We apologize for the recent in...
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Known Issues
6/25/2015
Notice regarding Gold Channel connection issue
Greetings, Gold Channel connection issue has been resolved through today's temporary maintenance. Compensation for all users who had trouble entering Gold Channel will be distributed soon. Deepest apologies for the inconveniences this has brought and thank you for you patience. **If the problem ...
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Known Issues
6/24/2015
Notice regarding connection issue(edited)
Greetings, This issue has been resolved now. However some users may not be able to connect to gold channel at the moment. We presume it will will take a while to solve gold channel issue. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. ...
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Known Issues
6/16/2015
Minor Disconnection Issue.
Greetings, Currently Mu Online is experiencing a minor connection issue due to an issue regarding server circuits. We're currently in the middle of investigating this issue, and will do our best to resolve it as soon as possible. Our deepest apologies for the inconvenience and thank you for your ...
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Known Issues
6/15/2015
Server Instability Issue
Greetings, Currently Mu Online is experiencing a connection instability due to an issue regarding server circuits. We're doing everything we can in order to resolve this problem. Our deepest apologies for the inconvenience and thank you for your patience. Thank you, Mu Support Team
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Known Issues
6/10/2015
New TopUp Policy and Allopass Issue
Dear MUtizens, The new TopUp policy has gone live with today's maintenance. If you missed our last announcement, you can familiarise yourself with the changeshere. Also, as part of the policy changes, the bonus rate for mobile payment options has been removed and is now at 0%. Unfortunately we ar...
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Known Issues
5/8/2015
Compensation Pack for April Disconnection issues
Greetings, In April, MU Online's servers have been experiencing connection and instability issues. We have patched this issue during the last maintenance, and have been monitoring the servers everyday in order to prevent additional issues. Please accept our additional compensation for recent issue...
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Known Issues
4/30/2015
Regarding server instability issue (Resolved)
Greetings, Recently, Global MU Online's users have been experiencing server instability and resulting disconnection issues. Please accept our deepest apology for the continuous disruptions in server connection and unstable game environment. We have been working with our server team in order to re...
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Known Issues
4/30/2015
Regarding Connection Issue
Greetings, Please note connection might be unstable due to the server stablization. This process will take 15minutes. We apologize for the inconvenience. Thank you
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Known Issues
4/24/2015
Connection Issue (Resolved)
Greetings, Currently MU is experiencing some issues with server connection, and wehave immediately set to work on resolving this issue. Please accept our deepest apologies to all Mutizens we will do everything we can to investigate and prevent further issues. Thank you for your patience. Thank yo...
