ประกาศ
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ปัญหาที่ทราบ
17/8/2018
Connection Issue (Resolved)
Greetings, Please be informed that currently MU Online is experiencing connection issue. You may not be able to connect to the game. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. We apologize for the inconveniences this have caused an...
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ปัญหาที่ทราบ
13/5/2018
Regarding In-Game Shop Issue on May 11-12 (UTC).
Dear Mutizens, We've been receiving reports on In-game Shop issue occurred on May 11-12 (UTC). In-game shop issue has been fixed as of now and we are still looking further into the matter to fix the issue completely. We are sorry to inform that this issue might occur again, but we will try our ...
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ปัญหาที่ทราบ
30/4/2018
Regarding Wcoin Roll Back Issue
Greetings, We've found out that from April 25 to April 30, there was an issue that Wcoin has been roll-backed after the purchase due to technical issue. Most of Wcoin and items have been reclaimed, but we regret to inform you that some of accounts have been temporarily suspended due to "Wcoin Auto...
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ปัญหาที่ทราบ
14/2/2018
Regarding Character Issue After Server Merge
Dear Mutizens, After our recent Server Merging our team have received inquiries related to "Mis-Transferred Character Issue". To enlighten the community regarding this incident this has happened because the character was transferred to a wrong server and the rest of their characters went missing. ...
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ปัญหาที่ทราบ
23/1/2018
Regarding NPC Moss the Gambler Issue. (Fixed)
Greetings, We've found that there was a bug regarding Chaos Machine success Rate of Talisman of Luck 10%. This has been fixed during the scheduled maintenance on 23/01/2018 (UTC). We appreciate MUtizens' patience. Thank You MU Support Team
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ปัญหาที่ทราบ
9/1/2018
Master/Normal Scroll Issue has been fixed.
Greetings, We are glad to inform our MUtizens that the visual issue has been fixed after the scheduled maintenance on 09/01/2018 (UTC). Master/Normal Scroll effects will be applied PROPERLY in Character Information (Hot key C) To see previous notice, please clickHERE. Thank you for your patience. ...
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ปัญหาที่ทราบ
22/12/2017
Regarding Master/Normal Scroll Issue
Greetings, We’ve received reports that Master/Normal Scrolls are not working after using it In-game Shop Inventory. Fortunately, we have found that Srolls are working PROPERLY but effects are not shown in Character Information (Hot key C). We will find a way to fix the visual issue ASAP. Tha...
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ปัญหาที่ทราบ
19/10/2017
Compensation Box for Connection Issue in Game (19/10~26/10 UTC)
Greetings, There were connection issues in game on October 18, 2017 21:30 PM ~ October 19, 2017 2:10 AM (UTC). We have prepared a Compensation Box for Mutizens. You can purchase Compensation Box in both Webshop and Ingame Shop for 0Wcoin. You can receive the Box untilOctober 26, 2017 23:59 PM (UT...
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ปัญหาที่ทราบ
19/10/2017
Regarding Connection Issue in game (RESOLVED)
Greetings, A server disconnection occurred on October 18, 2017 21:30 PM (UTC). The team is well aware of the issue and are closely communicating with the technical team to have the issue fixed the soonest time possible. Please stay tuned to our official website to get updated regarding the situat...
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ปัญหาที่ทราบ
23/6/2017
Regarding Rare Item Ticket 9 Issue
Greetings! We have found out that there was a bug in certain Rare Item Ticket 9. We sincerely apologize for any inconvenience caused by the disappearance of Rare item Ticket 9. We have prepared a compensation box for Mutizens who got affected by this issue. If you are one of those players please che...
