ประกาศ
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ประกาศ
28/4/2026
[Aviso/PT] Aviso de alteração do cronograma do período de carência da verificação KWS
Ola, somos a Equipe de Operações de MU Global. Para atender às exigências do Estatuto da Criança e do Adolescente (ECA), foi implementado o sistema de verificação KWS. Atualmente, estamos em um período de carência dessa verificaç&a...
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ประกาศ
28/4/2026
[Notice/EN] Notice of Change to the KWS Verification Grace Period Schedule
Dear Mutizens, To comply with Brazil’s Child and Adolescent Statute (ECA), the KWS verification system has been implemented. In addition, we are currently operating under a KWS verification grace period to provide a stable verification system. To provide a more stable service and minimize in...
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ประกาศ
31/3/2026
[Notice-EN] Increase in Service Age Rating for Brazil and Introduction of KWS Verification (Edited)
Hello, this is the Global MU Operations Team. To comply with Brazil's Child and Adolescent protection law (ECA) and provide a service environment optimized for local guidelines, the minimum age rating for service access in the Brazil region will be raised to 18 years of age or older. Accordingl...
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ประกาศ
31/3/2026
[Aviso-PT] Elevacao da Classificacao Etaria do Servico no Brasil e Introducao da Verificacao KWS (Editado)
Ola, somos a Equipe de Operacoes de MU Global. Com o objetivo de cumprir o Estatuto da Crianca e do Adolescente (ECA) do Brasil e fornecer um ambiente de servico otimizado de acordo com as diretrizes locais, a classificacao etaria minima para utilizacao do servico na regiao do Brasil sera elevad...
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ประกาศ
10/3/2026
Atualizações aos nossos Termos de Serviço e Política de Privacidade (Data de vigência:24 de março de 2026)
Em conformidade com o Estatuto Digital da Criança e do Adolescente do Brasil (“Digital ECA”), as seguintes atualizações serão aplicadas apenas aos usuários que acessarem o Serviço a partir do território brasileiro: • Serviço ...
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ประกาศ
21/10/2025
Global MU Online Operational Policy
Global MU Online Operational Policy 1.Definition of Operational Policy 2. Roles and Responsibilities of the GM 3.User Obligations 4.Policy on Misconduct and Abusive Behavior 5.Restoration Policy 6.Account Restriction Policy 7. Operational Policy for the Protection of GM Human Rights 8. Special Prov...
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ประกาศ
20/8/2024
Rare Item Ticket 12+1~4 rewards list (updated on Apr 14th, 2026) (Updated)
** Please note that the exchange item list for Rare Ticket 12+1, 12+2, 12+3, and 12+4 has been updated on Apr 14th 2026. * The latest change of the reward lists can be checked in the bottom of the current notice. * If you acquire Rare Item Ticket 12+No. (12+1 ~ 12+4), please submit a CS ticket to c...
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ประกาศ
14/3/2023
Rare Item Ticket No. 1~7 Reward list (The latest update Oct 14th, 2025)
If you acquire Rare Item Ticket, please submit CS ticket to claim your prize according to this page. Rare Item Ticket 1 Any equipment can be upgraded by 6 exceptthe following items below, - Pentagram - Blessed Archangel Weapons - Divine Archangel Weapons - 7th or higher grade ofMastery & Lege...
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ปัญหาที่ทราบ
11/2/2026
Issue regarding guilds name disappearance in Helheim server (resolved)
Dear Mutizens, We have confirmed an issue where all the guilds from Helheim disappeared. Please note that this issue above has been fixed on February 11th, 02:06 (UTC). Weapologize for the confusion and any inconvenience it may cause. Best regards, MU Support Team
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ปัญหาที่ทราบ
5/2/2026
Issue regarding game client resourse download (resolved)
Dear Mutizens, We want to address an important issue that some of our users experienced regarding the game client. We apologize for an issue where certain users were unable to download necessary resources, which prevented the game from running properly. We are pleased to inform you that this i...
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ปัญหาที่ทราบ
2/12/2025
[Notice] Window Security Misdiagnosing Issue
Dear Mutizens, Currently, we have confirmed an issue where the game cannot be executed because Windows Security is misdiagnosing a MU Online file, and we are providing this notice. We are currently investigating this issue and will do our best to inform you through a notice as soon as it is res...
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ปัญหาที่ทราบ
20/11/2025
Goblin Points Reimbursement and Apology Gift for Glorious Wing Box X10 Purchases
Dear Mutizens We are writing to inform you that we have completed the reimbursement of Goblin Points to all users who purchased the Glorious Wing Box X10 during the affected period as below: - Affected Purchase Time (UTC): 2025-11-14 17:20 ~ 2025-11-18 04:44 As a token of our sincere apology fo...
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ปัญหาที่ทราบ
19/11/2025
Additional Item Retrieval from abnormally obtained items from Glorious Wing Box
Dear Mutizens, We would like to provide an update regarding the issue with [GP] Glorious Wing Box X10. Currently, items that were abnormally obtained from [GP] Glorious Wing Box X10 will be retrieved in stages as outlined below: ■ Start Period for Retrieval of abnormally obtained items: 2025-11-19 ...
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ปัญหาที่ทราบ
18/11/2025
[Notice] Update on '[GP] Glorious Wing Box X10' Issue
Dear Mutizens, First and foremost, we sincerely apologize for the inconvenience caused by the issue related to the '[GP] Glorious Wing Box X10' from Mystic Gift Box event. The issue occurred during the following period: (UTC) 2025-11-14 17:20 ~ 2025-11-18 04:44 Issue Details: Users are abnormally...
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ปัญหาที่ทราบ
18/11/2025
Issue regarding '[GP]Glorious Wing Box X10'
Dear MUtizens, We are writing to inform you of a temporary issue affecting the item '[GP]Glorious Wing Box X10'. We have identified that users are abnormally receiving same type of items when opening this package. The '[GP]Glorious Wing Box X10' has been removed from the in-game Goblin Point shop ...
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ปัญหาที่ทราบ
23/7/2025
IMPORTANT: Speed Server Pre-Event Reward Issue (Resolved)
Greetings, We've received reports that some of you are experiencing an issue where your Speed Server Pre-Event rewards are showing as expired. Please know that we are fully aware of this problem and sincerely apologize for any inconvenience this may have caused. Rest assured, we are actively work...
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ปัญหาที่ทราบ
8/7/2025
Issue Regarding MU Lite Android advertisement display (resolved on July 9th)
Greetings, We would like to inform you that currently MU Lite is unavailable for claiming advertisement rewards on Android devices. Our team is actively investigating the problem, and we will provide updates as soon as we have more information. We sincerely apologize for any inconvenience this...
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ปัญหาที่ทราบ
11/6/2025
MU Lite temporary server restart due to 1st week reward issue
Greetings, We have identified bug in Mu Lite where users are receiving Bless of Light (Greater) instead of Tempest Muun Lion Mask after acquiring 200 pts in MU Lite Infinity Tower Event. In order to fix this issue it requires a server restart on June 11th 05:20 UTC andis expected to take approximat...
