notícia
-
Anúncio
09/06/2026
[Notice/EN] Notice on the formal enforcement of KWS for Users in Brazil
Dear Mutizens, The KWS (Kids Web Service) service has been officially implemented to comply with Brazil’s Child and Adolescent Statute (ECA) and to provide services optimized in line with local regulations. Accordingly, users accessing from Brazil who have not completed age verification will...
-
Anúncio
09/06/2026
[Aviso/PT] Implementação oficial do KWS para usuários no Brasil
Olá, somos a Equipe de Operações de MU Global. O serviço KWS foi oficialmente implementado com o objetivo de cumprir o Estatuto da Criança e do Adolescente (ECA) do Brasil e oferecer serviços otimizados de acordo com as diretrizes locais. Dessa forma, os u...
-
Anúncio
31/03/2026
[Notice-EN] Increase in Service Age Rating for Brazil and Introduction of KWS Verification (Edited)
Hello, this is the Global MU Operations Team. To comply with Brazil's Child and Adolescent protection law (ECA) and provide a service environment optimized for local guidelines, the minimum age rating for service access in the Brazil region will be raised to 18 years of age or older. Accordingl...
-
Anúncio
31/03/2026
[Aviso-PT] Elevacao da Classificacao Etaria do Servico no Brasil e Introducao da Verificacao KWS (Editado)
Ola, somos a Equipe de Operacoes de MU Global. Com o objetivo de cumprir o Estatuto da Crianca e do Adolescente (ECA) do Brasil e fornecer um ambiente de servico otimizado de acordo com as diretrizes locais, a classificacao etaria minima para utilizacao do servico na regiao do Brasil sera elevad...
-
Anúncio
10/03/2026
Atualizações aos nossos Termos de Serviço e Política de Privacidade (Data de vigência:24 de março de 2026)
Em conformidade com o Estatuto Digital da Criança e do Adolescente do Brasil (“Digital ECA”), as seguintes atualizações serão aplicadas apenas aos usuários que acessarem o Serviço a partir do território brasileiro: • Serviço ...
-
Anúncio
21/10/2025
Global MU Online Operational Policy
Global MU Online Operational Policy 1.Definition of Operational Policy 2. Roles and Responsibilities of the GM 3.User Obligations 4.Policy on Misconduct and Abusive Behavior 5.Restoration Policy 6.Account Restriction Policy 7. Operational Policy for the Protection of GM Human Rights 8. Special Prov...
-
Anúncio
20/08/2024
Rare Item Ticket 12+1~4 rewards list (updated on May 20th, 2026) (Updated)
** Please note that the exchange item list for Rare Ticket 12+1, 12+2, 12+3, and 12+4 has been updated on May 20th 2026. * The latest change of the reward lists can be checked in the bottom of the current notice. * If you acquire Rare Item Ticket 12+No. (12+1 ~ 12+4), please submit a CS ticket to c...
-
Anúncio
14/03/2023
Rare Item Ticket No. 1~7 Reward list (The latest update Oct 14th, 2025)
If you acquire Rare Item Ticket, please submit CS ticket to claim your prize according to this page. Rare Item Ticket 1 Any equipment can be upgraded by 6 exceptthe following items below, - Pentagram - Blessed Archangel Weapons - Divine Archangel Weapons - 7th or higher grade ofMastery & Lege...
-
Problemas Conhecidos
05/08/2026
Notice regarding Ruud per Master Level in Speed Servers (resolved)
Dear Mutizens, We would like to inform you that we have resolved the issue related to the Ruud rewards granted per Master Level on the Speed Server. - Affected Time (UTC): 2026-08-04 07:20 ~ 2026-08-05 07:00 (UTC) We have individually sent the corresponding Ruud rewards to each user's Storage, ...
-
Problemas Conhecidos
31/07/2026
[Notice] Update on Season 21 Part 1 Speed Server Pre-Event Announcement
Greetings Mutizens, We would like to inform you that the Level UP Rewards info on the Season 21 Part 1 Speed Server Pre-Event page has been updated. The "350,000 Ruud" previously displayed on the pre-event page has been changed to the new, official rewards. The actual and accurate rewards for the ...
-
Problemas Conhecidos
22/07/2026
Notice regarding the disconnection of Speed Server 2 Channel 9 (Resolved)
Dear MUtizens, Our team confirmed an issue with the Speed Server 2's Channel 9. As the other channels are operating normally, we ask that you please use one of them until the issue is resolved. The team is currently working on the issue and we kindly ask for your patience as we resolve this. Once ...
-
Problemas Conhecidos
21/07/2026
Issue regarding incorrect in-game banner (Resolved)
Dear Mutizens, We would like to inform you about an issue that was identified following the recent maintenance. Issue Details: An outdated in-game banner is currently being displayed incorrectly, containing past events' information. This in-game banner issue will be corrected during next week&r...
-
Problemas Conhecidos
11/02/2026
Issue regarding guilds name disappearance in Helheim server (resolved)
Dear Mutizens, We have confirmed an issue where all the guilds from Helheim disappeared. Please note that this issue above has been fixed on February 11th, 02:06 (UTC). Weapologize for the confusion and any inconvenience it may cause. Best regards, MU Support Team
-
Problemas Conhecidos
05/02/2026
Issue regarding game client resourse download (resolved)
Dear Mutizens, We want to address an important issue that some of our users experienced regarding the game client. We apologize for an issue where certain users were unable to download necessary resources, which prevented the game from running properly. We are pleased to inform you that this i...
-
Problemas Conhecidos
02/12/2025
[Notice] Window Security Misdiagnosing Issue
Dear Mutizens, Currently, we have confirmed an issue where the game cannot be executed because Windows Security is misdiagnosing a MU Online file, and we are providing this notice. We are currently investigating this issue and will do our best to inform you through a notice as soon as it is res...
-
Problemas Conhecidos
20/11/2025
Goblin Points Reimbursement and Apology Gift for Glorious Wing Box X10 Purchases
Dear Mutizens We are writing to inform you that we have completed the reimbursement of Goblin Points to all users who purchased the Glorious Wing Box X10 during the affected period as below: - Affected Purchase Time (UTC): 2025-11-14 17:20 ~ 2025-11-18 04:44 As a token of our sincere apology fo...
-
Problemas Conhecidos
19/11/2025
Additional Item Retrieval from abnormally obtained items from Glorious Wing Box
Dear Mutizens, We would like to provide an update regarding the issue with [GP] Glorious Wing Box X10. Currently, items that were abnormally obtained from [GP] Glorious Wing Box X10 will be retrieved in stages as outlined below: ■ Start Period for Retrieval of abnormally obtained items: 2025-11-19 ...
-
Problemas Conhecidos
18/11/2025
[Notice] Update on '[GP] Glorious Wing Box X10' Issue
Dear Mutizens, First and foremost, we sincerely apologize for the inconvenience caused by the issue related to the '[GP] Glorious Wing Box X10' from Mystic Gift Box event. The issue occurred during the following period: (UTC) 2025-11-14 17:20 ~ 2025-11-18 04:44 Issue Details: Users are abnormally...
