notice
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Announcement
3/10/2016
Notice regarding NEW & RETURNING PLAYER PROMOTION
Greetings, Returning Players who are eligible for all the conditions listed in the promotion page can buy a Returning Package (0 Wcoin) from the web shop - special. New players who are eligible for all the promotion conditions will automatically receive the event Prize after the next maintenance. F...
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Announcement
3/10/2016
Revision of The SeasonXI guide contents
Greetings, The SeasonXI guide contents have gone through revise process. Please refer to the following details: - New Skills: Fire arrow, Fire wave, Volcano skills are deleted from the guide (excluded from the update) - Elemental System Update: Elemental Change Combination System is deleted fr...
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Announcement
2/26/2016
Delay in Customer Service ticket process (02/27~03/01)
Greetings, There will be a delay in Customer Service ticket process during the following period, due to Samiljeol. 02/27 ~ 03/01, 2016 UTC Please note, Webzen monitoring team will be on duty 24/7 during this period. We apololgize for the delay and thank you for your patience. All CS ticket proce...
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Announcement
2/26/2016
Season 11 Update Sneak Peek
Greetings, There will be a new content update, "Season XI" on 8 March (UTC). [MU Season 11 Trailer] [Update Sneak Peek] New map – FEREA Divine Archangel Weapon Upgrade New weapon - Bloodangel weapon New Mastery Equipment - Darkangel Sets New skills
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Announcement
2/5/2016
Delay in Customer Service ticket process (02/05~02/10)
Greetings, There will be a delay in Customer Service ticket process during the following period, due to Lunar New Years Holiday. 02/05 ~ 02/10, 2016 UTC Please note, Webzen monitoring team will be on duty 24/7 during this period. We apololgize for the delay and thank you for your patience. All C...
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Announcement
1/19/2016
Possible disconnections due to Network Operation of Circuit Provider
Greetings, Due to network operation of our Circuit Provider situated in Europe and North America, There will be possible disconnections during the following period. [Operation Period] 2016/01/21 07:00 ~ 08:00,15:00~16:00 (UTC) Thank you for your understanding. Best Regards, MU Support Team
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Announcement
1/19/2016
ClickandBuy payment services to be terminated
Greetings, Effective January 25, 2016, ClickandBuy payment service will be closed on our billing page. Please be reminded that you will not be able to use the service from this date. Please choose other stable and better services with extra bonus Wcoin, we recommend you PayPal or Skrill instead. T...
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Announcement
1/15/2016
Vault deletion during recent Wcoin Attack reward distribution
Greetings, During the recent reward distribution for 2015 Christmas Wcoin Attack, many cases have been reported where player's Vault and Muun inventories were deleted completely. Please accept MU Support Team and Webzen's deepest apologies. We have started investigation regarding this error immed...
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Announcement
1/13/2016
Notice regarding Christmas Wcoin Attack 2
Greetings, There has been an error found with the list of users who are eligible for (100~199$) Wcoin Attack reward on this first notice. Please find the final updated user list below and fill out this survey form **ATTENTION: You must only COPY AND PASTE the MODERATED ID from the list below. We...
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Announcement
1/12/2016
Notice regarding Christmas Wcoin Attack
Starting from today, Rewards for 2015 Christmas Wcoin Attack will begin its distribution. Users who are eligible for Cloak of Transcendence+0+Luck+2 Options, please refer to this updated notice. Users who are eligible for4 socket full Armor set+9+Luck, please refer to the list below to check your ...
