notice
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Known Issues
3/16/2021
Speed Fresei Server Account Block Issue
Greetings MUtizens, We would like to inform our community that our team is conducting investigation regarding potential illegal activity in our Speed Fresei Server. We have identified the possible common denominators of players whom are possibly taking advantage in the game. An immediate locking of ...
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Known Issues
3/2/2021
Issue regarding School of MU Attendance Event reward (Fixed)
Greetings MUtizens, The issue regarding School of MU Attendance Event item(Skeleton Transformation Ring) has now been resolved. If you have claimed the reward from the event page, you may now find the item in the Xshop storage in-game. Thank you for your patience. Sincerely, MU Online Support Team
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Known Issues
2/19/2021
Compensation for network issue & temporary maintenance
We thank you for your understanding and cooperation.
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Known Issues
2/2/2021
Issue regarding 3rd Earring(left) option. (Distributing)
Greetings MUtizens, We would like to inform our community that our team is conducting an investigation regarding abnormal earring items. Our team immediately extracted the accounts involved in this issue including those users who are currently possessing abnormal earring items to prevent a negative ...
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Known Issues
1/29/2021
Issue regarding Slayer Character Card(Fixed&Distributing)
Greetings MUtizens, Currently, there is an issue regarding Slayer Character Card. When Slayer Character Card is used player's Rune Mage Character is opened instead of Slayer. For now, Slayer Character Card will be excluded from the item shop. Please bear with us, as our technicians are currently wor...
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Known Issues
1/26/2021
Issue regarding EXP buff items(Fixed)
Greetings MUtizens, Currently there are issues regarding EXP buff items. EXP buff items - Seals and TOA has a visual bug now. - EXP buff is working normally but displayed EXP bonus in the bottom left corner shows wrong value. Please bear with us, as our technicians are currently working hard to ...
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Known Issues
1/26/2021
Issue regarding Blade Master Weapon(Fixed)
Greetings MUtizens, Currently there are issues regarding Blade Master Weapon. Due to weapon requirement issue, some weapons will be unable to equip. Please bear with us, as our technicians are currently working hard to resolve the issue. We will update you as soon the issue is resolved. Issue reg...
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Known Issues
1/18/2021
Disconnections due to network issue (Fixed)
Dear MUtizens, Please be informed that disconnections may occur due to network issues at the moment. You may get disconnected when using the service. Please bear with us, as our technicians are currently working hard to resolve the issue. We will update you as soon the issue is resolved. The ne...
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Known Issues
1/7/2021
Webzen Holiday event page issue
Dear MUtizens, There has been a misunderstanding with the Webzen Holiday event page. The Webzen Holiday event page displays the accumulated amount without reflecting the deducted the amount of gold when redeeming rewards. Our team would like to apologize for the inconvenience and confusion this has...
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Known Issues
11/10/2020
MU Lite Moblie Connection Issue with old accounts (Completed)
Greetings, Please be informed that currently, MU Lite Mobile is experiencinga connection issue with old accounts. You may not be able to connect to the MU Lite with old accounts. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. We ap...
