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Known Issues
4/30/2018
Regarding Wcoin Roll Back Issue
Greetings, We've found out that from April 25 to April 30, there was an issue that Wcoin has been roll-backed after the purchase due to technical issue. Most of Wcoin and items have been reclaimed, but we regret to inform you that some of accounts have been temporarily suspended due to "Wcoin Auto...
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Known Issues
2/14/2018
Regarding Character Issue After Server Merge
Dear Mutizens, After our recent Server Merging our team have received inquiries related to "Mis-Transferred Character Issue". To enlighten the community regarding this incident this has happened because the character was transferred to a wrong server and the rest of their characters went missing. ...
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Known Issues
1/23/2018
Regarding NPC Moss the Gambler Issue. (Fixed)
Greetings, We've found that there was a bug regarding Chaos Machine success Rate of Talisman of Luck 10%. This has been fixed during the scheduled maintenance on 23/01/2018 (UTC). We appreciate MUtizens' patience. Thank You MU Support Team
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Known Issues
1/9/2018
Master/Normal Scroll Issue has been fixed.
Greetings, We are glad to inform our MUtizens that the visual issue has been fixed after the scheduled maintenance on 09/01/2018 (UTC). Master/Normal Scroll effects will be applied PROPERLY in Character Information (Hot key C) To see previous notice, please clickHERE. Thank you for your patience. ...
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Known Issues
12/22/2017
Regarding Master/Normal Scroll Issue
Greetings, We’ve received reports that Master/Normal Scrolls are not working after using it In-game Shop Inventory. Fortunately, we have found that Srolls are working PROPERLY but effects are not shown in Character Information (Hot key C). We will find a way to fix the visual issue ASAP. Tha...
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Known Issues
10/19/2017
Compensation Box for Connection Issue in Game (19/10~26/10 UTC)
Greetings, There were connection issues in game on October 18, 2017 21:30 PM ~ October 19, 2017 2:10 AM (UTC). We have prepared a Compensation Box for Mutizens. You can purchase Compensation Box in both Webshop and Ingame Shop for 0Wcoin. You can receive the Box untilOctober 26, 2017 23:59 PM (UT...
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Known Issues
10/19/2017
Regarding Connection Issue in game (RESOLVED)
Greetings, A server disconnection occurred on October 18, 2017 21:30 PM (UTC). The team is well aware of the issue and are closely communicating with the technical team to have the issue fixed the soonest time possible. Please stay tuned to our official website to get updated regarding the situat...
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Known Issues
6/23/2017
Regarding Rare Item Ticket 9 Issue
Greetings! We have found out that there was a bug in certain Rare Item Ticket 9. We sincerely apologize for any inconvenience caused by the disappearance of Rare item Ticket 9. We have prepared a compensation box for Mutizens who got affected by this issue. If you are one of those players please che...
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Known Issues
6/2/2017
Connection Issue on 6/1 Compensation Announcement
Greetings MUtizens! We apologize for any inconvenience caused by the disability that occurred on June 1st. We have prepared a TMC(Temporary Maintenance Compensation) BOX for Mutziens. You can purchase TMC Box in both Webshop and Ingame Shop for 0Wcoin. **Please note - You can only purchase TMC Box...
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Known Issues
6/2/2017
Regarding Roullet Ranking Reward Issue
Greetings Mutizens! Currently, the reward for the 1st to 4th Ranker in the roulette rankings is delayed. For Roulette Ranking Event Reward Distribution, please kindly send us CS ticket with your character name and server that you want to receive rewards. We will do our best to reward as fast as we...
