notice
-
Known Issues
11/19/2025
Additional Item Retrieval from abnormally obtained items from Glorious Wing Box
Dear Mutizens, We would like to provide an update regarding the issue with [GP] Glorious Wing Box X10. Currently, items that were abnormally obtained from [GP] Glorious Wing Box X10 will be retrieved in stages as outlined below: ■ Start Period for Retrieval of abnormally obtained items: 2025-11-19 ...
-
Known Issues
11/18/2025
[Notice] Update on '[GP] Glorious Wing Box X10' Issue
Dear Mutizens, First and foremost, we sincerely apologize for the inconvenience caused by the issue related to the '[GP] Glorious Wing Box X10' from Mystic Gift Box event. The issue occurred during the following period: (UTC) 2025-11-14 17:20 ~ 2025-11-18 04:44 Issue Details: Users are abnormally...
-
Known Issues
11/18/2025
Issue regarding '[GP]Glorious Wing Box X10'
Dear MUtizens, We are writing to inform you of a temporary issue affecting the item '[GP]Glorious Wing Box X10'. We have identified that users are abnormally receiving same type of items when opening this package. The '[GP]Glorious Wing Box X10' has been removed from the in-game Goblin Point shop ...
-
Known Issues
7/23/2025
IMPORTANT: Speed Server Pre-Event Reward Issue (Resolved)
Greetings, We've received reports that some of you are experiencing an issue where your Speed Server Pre-Event rewards are showing as expired. Please know that we are fully aware of this problem and sincerely apologize for any inconvenience this may have caused. Rest assured, we are actively work...
-
Known Issues
7/8/2025
Issue Regarding MU Lite Android advertisement display (resolved on July 9th)
Greetings, We would like to inform you that currently MU Lite is unavailable for claiming advertisement rewards on Android devices. Our team is actively investigating the problem, and we will provide updates as soon as we have more information. We sincerely apologize for any inconvenience this...
-
Known Issues
6/11/2025
MU Lite temporary server restart due to 1st week reward issue
Greetings, We have identified bug in Mu Lite where users are receiving Bless of Light (Greater) instead of Tempest Muun Lion Mask after acquiring 200 pts in MU Lite Infinity Tower Event. In order to fix this issue it requires a server restart on June 11th 05:20 UTC andis expected to take approximat...
-
Known Issues
6/11/2025
Issue regarding 'All in one Package(7days)' (resolved)
Dear MUtizens, Please note that users who purchased '[Normal/Master]All in one Package(7Days)' had been given Talisman of Ascension1(7Days) instead of 'Talisman of Ascension3(7Days)' as said in The Golden Colossus event announcement. This issue above has been fixed on June 11th, 03:45 UTC and users...
-
Known Issues
5/28/2025
Temporary MU Lite Server restart
Greetings, We have identified bug in Mu Lite where users are not getting free Enery Tickets for Single Missions after watching ads This requires a server restart on May 28th 07:50 UTC andis expected to take approximately 3~5 minutes. Please note that during this time, access to Mu Lite servers will...
-
Known Issues
5/22/2025
Issue Regarding MU Lite Google Play download
Greetings, We would like to inform you that currently MU Lite is temporarily unavailable for download on Google Play due to an ongoing issue. Please be noted that users who have already installed MU Lite can continue to log in and enjoy the app. Our team is actively investigating the problem, and w...
-
Known Issues
5/14/2025
Issue Regarding Level 800 quest, Varka Event resolved (compensation date added)
Greetings, MUtizens! We are pleased to inform you that the issues preventing access to the Level 800 Quest and the Varka Event have been successfully resolved. However, please note that the Maze of Dimensions event is still undergoing maintenance and will remain inaccessible until further notice. ...
