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Known Issues
1/26/2021
Issue regarding Blade Master Weapon(Fixed)
Greetings MUtizens, Currently there are issues regarding Blade Master Weapon. Due to weapon requirement issue, some weapons will be unable to equip. Please bear with us, as our technicians are currently working hard to resolve the issue. We will update you as soon the issue is resolved. Issue reg...
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Known Issues
1/18/2021
Disconnections due to network issue (Fixed)
Dear MUtizens, Please be informed that disconnections may occur due to network issues at the moment. You may get disconnected when using the service. Please bear with us, as our technicians are currently working hard to resolve the issue. We will update you as soon the issue is resolved. The ne...
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Known Issues
1/7/2021
Webzen Holiday event page issue
Dear MUtizens, There has been a misunderstanding with the Webzen Holiday event page. The Webzen Holiday event page displays the accumulated amount without reflecting the deducted the amount of gold when redeeming rewards. Our team would like to apologize for the inconvenience and confusion this has...
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Known Issues
11/10/2020
MU Lite Moblie Connection Issue with old accounts (Completed)
Greetings, Please be informed that currently, MU Lite Mobile is experiencinga connection issue with old accounts. You may not be able to connect to the MU Lite with old accounts. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. We ap...
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Known Issues
9/14/2020
Allopass Gopay payment issue
Dear Mutizens, Due to the suspension of mobile and premium call payment services of our payment aggregator in Italy the following payment methods are temporarily unavailable: Allopass Gopay. Please be assured that we are making every effort to find a new aggregator as soon as possible. Please be ...
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Known Issues
8/13/2020
Issue regarding Item Enhancement (illegal Programs abusing updated)
Greetings MUtizens, We would like to inform our community once more that our team is conducting an investigation regarding illegal activity about Item Enhancement. Our team immediately suspended the accounts involved in this issue including those users who are currently possessing the items created ...
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Known Issues
8/12/2020
Sofort and Ideal payment issue (Fixed)
Dear Mutizens, We are currently experiencing a technical problem with the Sofort and Ideal payment methods. We apologize for any inconvenience this may cause. For the time being, we kindly ask for your understanding and recommend using other payment methods. Please be assured that we are makin...
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Known Issues
7/15/2020
About unable to create Slayer or Rune mage character in speed server issue
Greetings MUtizens, There is an issue that certain players are unable to create a character when the character card is used sequentially. Please move the character selection window or log out before using the next character card. For players who were not able to create a character in the speed serve...
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Known Issues
6/22/2020
Signature Lucky Box daily rewards issue has been fixed
Greetings MUtizens, There has been an issue that certain players were unable to redeem Signature Lucky Box daily rewards. The issue has been fixed. For players who were not able to receive daily rewards, you can now redeem daily rewards. We deeply apologize for the inconvenience. Sincerely, MU Onlin...
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Known Issues
4/17/2020
About Level Up Perks Reward issue
Dear MUtizens, There has been a misunderstanding with the Speed Event Level Up Perks! Our team would like to apologize for the inconvenience and confusion this has caused to the affected players. During the Scheduled Maintenance on 21/04/2020, certain rewards of level group below will be fixed ...
