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Known Issues
6/22/2020
Signature Lucky Box daily rewards issue has been fixed
Greetings MUtizens, There has been an issue that certain players were unable to redeem Signature Lucky Box daily rewards. The issue has been fixed. For players who were not able to receive daily rewards, you can now redeem daily rewards. We deeply apologize for the inconvenience. Sincerely, MU Onlin...
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Known Issues
4/17/2020
About Level Up Perks Reward issue
Dear MUtizens, There has been a misunderstanding with the Speed Event Level Up Perks! Our team would like to apologize for the inconvenience and confusion this has caused to the affected players. During the Scheduled Maintenance on 21/04/2020, certain rewards of level group below will be fixed ...
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Known Issues
2/25/2020
Winner Announcement Schedule Delayed Due to Corona Issue
Dear Players, Please be informed that due to corona issue Winner Announcement of Roulette Ranking Event will be delayed. We apologize for any inconvenience caused. Best regards, MU Support Team
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Known Issues
12/17/2019
Sign of the Load have been distributed for NEW Midgard Castle Siege issue
Dear Mutizens, We have redistribute used Sign of the Loadfor the regarding event to Guild Master. We deeply apologize for the inconvenience it has caused. Thank you, Your WEBZEN Team
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Known Issues
12/10/2019
Castle Siege issue in NEW Midgard Server
Dear Mutizens, Currently we have found the issue that the Castle Siegefor NEW Midgard Server. [Maintenance Schedule] 03:30 ~ 03:40 (UTC) - Patch : Current Schedule will be stopped. We will soon fix the schedule during the scheduledmaintenanceand redistribute used Sign of the Loadfor the regardin...
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Known Issues
10/18/2019
Worldpay payment delay issue
Dear Players, Please be informed that you may experience Worldpay payment processing delay. If you have not received Wcoin after your Worldpay payments are completed, please do not hesitate to send us a CS ticket. Please accept our sincere apologies for any inconvenience you may have experienced i...
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Known Issues
8/23/2019
Compensation for Speed Event Server Account Block Issue
Dear Mutziens, As we have mentioned on earlier notice, our team is conducting investigation regarding potential illegal activity in our Speed Server.We would like to apologize forinconvenience. We would like to offer a compensation package as an apology. From August 23 03:00 to August 27Before M...
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Known Issues
8/22/2019
Speed Event Server Account Block Issue
Greetings MUtizens, We would like to inform our community that our team is conducting investigation regarding potential illegal activity in our Speed Server. We have identified the possible common denominators of players whom are possibly taking advantage in the game. An immediate locking of the acc...
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Known Issues
6/20/2019
Magical Gold Box issue has been fixed
Greetings MUtizens, There has been an issue that the Wizard Ring item from Magical Gold Box disappears when taking out the item from the storage. The issue has been fixed and the players who have already purchased and used the package will receive the Wizard Ring item again. We deeply apologize for ...
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Known Issues
6/4/2019
Cash shop issue has been fixed
Greetings MUtizens, Recently some items on the cash shop were missing or causing error when trying to purchase. Currently the error has been fixed and the missing items are back. If you have encountered the issue before, please try again. Also, please do not hesitate to contact us when you find any ...
