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Known Issues
12/18/2018
Issue regarding the Premium Coupon system
Dear MUtizens, Please be informed that the Premium Coupon System is termporarily unavailable from the Web Shop due to technical issues at the moment. You may get an error message when using the service. Please bear with us, as our technicians are currently working hard to resolve the issue. We will...
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Known Issues
11/2/2018
FIXED - Issue regarding Divine Package
Dear Mutizens, Currently we have found the issue that the Divine Package for Speed Event Server IV contains +9 Divine Weapon of Archangel for 3 Days instead of 7 Days. We will soon fix the package and redistribute the items. We deeply apologize for the inconvenience it has caused. Thank you, Your ...
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Known Issues
9/5/2018
Summer Event Coupon Code Redeem Issue
Greetings MUtizens, There have been some issues with our coupon redeem system, which some of you might have experienced, between August 28, 2018 15:30 and August 29, 2018 00:49 and we would like to apologize for any inconvenience this may have caused. If you have redeemed your coupon code and have ...
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Known Issues
9/3/2018
Issue regarding the Summer Event Coupon for 2 September
Hello MUtizens, Due to technical issues, players couldn't redeem the coupon code for 2 September Daily Giveaways event. So we have extended the expiration date of the coupon till 30 September, 2018: 3QSKSHASH3WZU9DR If you have encountered the issue, please try again with the same code as above. ...
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Known Issues
8/30/2018
Summer Event Coupon Code Redeem Issue
Hello MUtizen, There have been some issues with our coupon redeem system, which some of you might have experienced, between August 28, 2018 15:30 and August 29, 2018 00:49 and we would like to apologize for any inconvenience this may have caused. If you have redeemed your coupon code and have not r...
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Known Issues
8/17/2018
Connection Issue (Resolved)
Greetings, Please be informed that currently MU Online is experiencing connection issue. You may not be able to connect to the game. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. We apologize for the inconveniences this have caused an...
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Known Issues
5/13/2018
Regarding In-Game Shop Issue on May 11-12 (UTC).
Dear Mutizens, We've been receiving reports on In-game Shop issue occurred on May 11-12 (UTC). In-game shop issue has been fixed as of now and we are still looking further into the matter to fix the issue completely. We are sorry to inform that this issue might occur again, but we will try our ...
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Known Issues
4/30/2018
Regarding Wcoin Roll Back Issue
Greetings, We've found out that from April 25 to April 30, there was an issue that Wcoin has been roll-backed after the purchase due to technical issue. Most of Wcoin and items have been reclaimed, but we regret to inform you that some of accounts have been temporarily suspended due to "Wcoin Auto...
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Known Issues
2/14/2018
Regarding Character Issue After Server Merge
Dear Mutizens, After our recent Server Merging our team have received inquiries related to "Mis-Transferred Character Issue". To enlighten the community regarding this incident this has happened because the character was transferred to a wrong server and the rest of their characters went missing. ...
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Known Issues
1/23/2018
Regarding NPC Moss the Gambler Issue. (Fixed)
Greetings, We've found that there was a bug regarding Chaos Machine success Rate of Talisman of Luck 10%. This has been fixed during the scheduled maintenance on 23/01/2018 (UTC). We appreciate MUtizens' patience. Thank You MU Support Team
