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Known Issues
4/1/2015
Regarding Vietnam IP address connection issue
Greetings, Recently there have been an issue where certain users from Vietnam who could not connect to Mu Online. Vietnam IP is currently not blocked, but we will investigate into this issue so that all Vietnamese Mutizens can enjoy MU. In order for us to resolve this, we will need a list of IP ad...
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Known Issues
3/31/2015
Pandora bug issue is now resolved
Greetings, There have been issues regarding inappropriate amounts of EXP gains in Pandora mining sites, and we have received reports of certain users who have abused this. After conducting a series of thorough investigations, we have found the specific error related to this issue and have taken ap...
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Known Issues
3/17/2015
[Resolved] Webzen.com Website Login Issue
This issue is now resolved. Thank you for your patience! Greetings, Mutizens! We are currently experiencing Webzen.com website login issue and working on finding a solution for the issue as we speak. Users will experience difficulty of logging into any games serviced by Webzen.com. Currently ex...
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Known Issues
3/16/2015
Compensation for the access issue
Greetings,. There has been an access issue during the last weekend. We truly apologize for the inconvenience. In return for your patience, we prepared a compensation box. You can get the package for free. Only one package is available for each account. It can be purchased on webshop only. "Compe...
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Known Issues
3/5/2015
Max Errtel issue is now resolved
Greetings, Recently, we have foundduplicated Max Errtelsgenerated in large numbers. After conducting a series of thorough investigations, we have found the origin of these duplicated itemsand have taken appropriate measures in order to prevent further duplications. - Duplication of Max Errtels wi...
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Known Issues
3/2/2015
Max Errtel Issue
Greetings, Recently, we have found duplicated Max Errtels generated in large numbers. We are currently under investigation searching for the origin of these duplicated items. Please be aware that you are also at risk for the possession of Max Errtels. When you possess duplicated Max Errtel, your...
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Known Issues
2/24/2015
DDoS Issue on US IDC
Greetings Mutizens, We are currently experiencingconnection issue on US IDC. The issue is caused by a DDoS attack to the US IDC and we are diligently trying to resolve it.Some players may experience connection issues on US server. We will do our best to reolve the issue and update progress for the ...
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Known Issues
2/23/2015
Helheim server issue
Greetings, We have found channels 3,6,8,9 of Helheim server has disappeared. We are aware of this issue and doing everything we can to resolve it as soon as possible. Deepest apologies for any inconvenience this might have caused. Thank you, MU Support Team
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Known Issues
2/11/2015
Compensation for recent gold channel issue
Greetings, Compensation for recent gold channel issue has been distributed. Note the comepensation consists of two "gold channel ticket 1day." We would like to announce that the recent gold channel issue has been resolved and we will do our best to prevent any future problem including gold channe...
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Known Issues
2/9/2015
GOLD CHANNEL ISSUE
Greetings, We found some users are currently experiencing gold channel error. Note we are aware of the issue and trying to resolve it as soon as possible. Compensation related this issue will be distributed accordingly as soon as the problem is solved. We apologize for the inconveience this migh...
