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Known Issues
Regarding Connection Issue
Greetings, Please note connection might be unstable due to the server stablization. This process will take 15minutes. We apologize for the inconvenience. Thank you
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Known Issues
Connection Issue (Resolved)
Greetings, Currently MU is experiencing some issues with server connection, and wehave immediately set to work on resolving this issue. Please accept our deepest apologies to all Mutizens we will do everything we can to investigate and prevent further issues. Thank you for your patience. Thank yo...
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Known Issues
[Resolved] Server Instability Issue
Greetings, Currently we're experiencing minor server instability after today's maintenance hour. Although the issue is now resolved, some users may have slight difficulties connecting to server. We sincerely apologize for the inconveninence and thank you for your patience. Thank you, MU Support Te...
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Known Issues
Chrome Browser Webstarter issue
Greetings, Regarding Chrome Browser update, there have been an issue with receiving error message telling users to install the Webstarter when it is already installed. In order to resolve this issue, we advise you to follow the procedure from the following link: Chrome Browser support Thank you ...
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Known Issues
[Resolved] Server connection issue
Greetings, Currently MU is experiencing some issues with server connection, and wehave immediately set to work on resolving this issue. Please accept our deepest apologies to all Mutizens we will do everything we can to investigate and prevent further issues. Thank you for your patience. Thank ...
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Known Issues
Regarding E-mail verification issue
Greetings, Recently we have received reports from users who could not receive any form of verification e-mail from Webzen server. After investigation we have now resolved this issue, and we suggest you try resending the verification e-mail. If you are still encountering any issues regarding verifi...
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Known Issues
Regarding Vietnam IP address connection issue
Greetings, Recently there have been an issue where certain users from Vietnam who could not connect to Mu Online. Vietnam IP is currently not blocked, but we will investigate into this issue so that all Vietnamese Mutizens can enjoy MU. In order for us to resolve this, we will need a list of IP ad...
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Known Issues
Pandora bug issue is now resolved
Greetings, There have been issues regarding inappropriate amounts of EXP gains in Pandora mining sites, and we have received reports of certain users who have abused this. After conducting a series of thorough investigations, we have found the specific error related to this issue and have taken ap...
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Known Issues
[Resolved] Webzen.com Website Login Issue
This issue is now resolved. Thank you for your patience! Greetings, Mutizens! We are currently experiencing Webzen.com website login issue and working on finding a solution for the issue as we speak. Users will experience difficulty of logging into any games serviced by Webzen.com. Currently ex...
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Known Issues
Compensation for the access issue
Greetings,. There has been an access issue during the last weekend. We truly apologize for the inconvenience. In return for your patience, we prepared a compensation box. You can get the package for free. Only one package is available for each account. It can be purchased on webshop only. "Compe...