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Known Issues
6/15/2015
Server Instability Issue
Greetings, Currently Mu Online is experiencing a connection instability due to an issue regarding server circuits. We're doing everything we can in order to resolve this problem. Our deepest apologies for the inconvenience and thank you for your patience. Thank you, Mu Support Team
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Known Issues
6/10/2015
New TopUp Policy and Allopass Issue
Dear MUtizens, The new TopUp policy has gone live with today's maintenance. If you missed our last announcement, you can familiarise yourself with the changeshere. Also, as part of the policy changes, the bonus rate for mobile payment options has been removed and is now at 0%. Unfortunately we ar...
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Known Issues
5/8/2015
Compensation Pack for April Disconnection issues
Greetings, In April, MU Online's servers have been experiencing connection and instability issues. We have patched this issue during the last maintenance, and have been monitoring the servers everyday in order to prevent additional issues. Please accept our additional compensation for recent issue...
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Known Issues
4/30/2015
Regarding server instability issue (Resolved)
Greetings, Recently, Global MU Online's users have been experiencing server instability and resulting disconnection issues. Please accept our deepest apology for the continuous disruptions in server connection and unstable game environment. We have been working with our server team in order to re...
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Known Issues
4/30/2015
Regarding Connection Issue
Greetings, Please note connection might be unstable due to the server stablization. This process will take 15minutes. We apologize for the inconvenience. Thank you
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Known Issues
4/24/2015
Connection Issue (Resolved)
Greetings, Currently MU is experiencing some issues with server connection, and wehave immediately set to work on resolving this issue. Please accept our deepest apologies to all Mutizens we will do everything we can to investigate and prevent further issues. Thank you for your patience. Thank yo...
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Known Issues
4/21/2015
[Resolved] Server Instability Issue
Greetings, Currently we're experiencing minor server instability after today's maintenance hour. Although the issue is now resolved, some users may have slight difficulties connecting to server. We sincerely apologize for the inconveninence and thank you for your patience. Thank you, MU Support Te...
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Known Issues
4/15/2015
Chrome Browser Webstarter issue
Greetings, Regarding Chrome Browser update, there have been an issue with receiving error message telling users to install the Webstarter when it is already installed. In order to resolve this issue, we advise you to follow the procedure from the following link: Chrome Browser support Thank you ...
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Known Issues
4/15/2015
[Resolved] Server connection issue
Greetings, Currently MU is experiencing some issues with server connection, and wehave immediately set to work on resolving this issue. Please accept our deepest apologies to all Mutizens we will do everything we can to investigate and prevent further issues. Thank you for your patience. Thank ...
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Known Issues
4/10/2015
Regarding E-mail verification issue
Greetings, Recently we have received reports from users who could not receive any form of verification e-mail from Webzen server. After investigation we have now resolved this issue, and we suggest you try resending the verification e-mail. If you are still encountering any issues regarding verifi...
