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Known Issues
11/18/2015
GameGuard clash issue with Windows 10
Greetings, Recently we have received reports that players are having difficulties running MU Online on Windows 10. This is due to GameGuard clashing with Windows 10 OS. We have already forwarded this issue to GameGuard. It will be patched during maintenance hours on 2015/11/24. Gameguard is curr...
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Known Issues
10/28/2015
(Resolved) Issues regarding Pumpkin of Luck in the event inventory.
Greetings, Halloween event has been fixed. Pumpkin of Luck from the monsters are put into the inventory and work normally. Flame Ghost can be shown on the fields now. But there is some issue with the Pumpkin of Luck obtained before the temporary maintenance on Halloween Event. These pumpkins are ...
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Known Issues
10/27/2015
Issue regarding Halloween Event (Resolved)
Greetings, Currently there is an on-going issue with Halloween Event. We're in the middle of locating the origin of the problem, and this issue will be resolved through temporary maintenance scheduled on 2015/10/28. [Issue Details] Dropping the Pumpkin of Luck does not render any event rewards....
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Known Issues
8/11/2015
Notice regarding recent Max Errtel Issue
Greetings, Recently, we have received additional reports regarding massive circulation of Max Errtels (All Ranks Max Level),and proceeded to suspend players who were possessing the items in their respective inventories or inside their Pentagrams. Here are a few important points that many players h...
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Known Issues
7/27/2015
Temporary Gold Channel Entrance Issue
Greetings, Currently, some users are experiencing issues entering Gold Channel and purchasing Gold Channel Tickets. We're investigating this matter and will do everything we can to resolve is as soon as possible. We apologize for the inconveniences and thank you for your patience. Thank you Best...
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Known Issues
7/6/2015
Notice regarding game access issue (July 6, 2015, UTC)
Greetings, Currently Mu Online is experiencing a connection instability due to an issue regarding North America server circuits and severe DDos attacks. As a result, users who use these particular circuits will have issues with connection. We're doing everything we can in order to resolve this pro...
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Known Issues
6/26/2015
Compensation for Gold Channel Entrance Issue distributed
Greetings, On June 24 and 25, there had been a connection issue regarding entrance to Gold Channel. We have prepared a Gold Compensation Package for Mutizens whop had Gold Chanel activated during the time of the issue,which is now placed inside your Xshop inventory. We apologize for the recent in...
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Known Issues
6/25/2015
Notice regarding Gold Channel connection issue
Greetings, Gold Channel connection issue has been resolved through today's temporary maintenance. Compensation for all users who had trouble entering Gold Channel will be distributed soon. Deepest apologies for the inconveniences this has brought and thank you for you patience. **If the problem ...
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Known Issues
6/24/2015
Notice regarding connection issue(edited)
Greetings, This issue has been resolved now. However some users may not be able to connect to gold channel at the moment. We presume it will will take a while to solve gold channel issue. Webzen team is in the middle of locating the origin of this issue in order to resolve it as soon as possible. ...
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Known Issues
6/16/2015
Minor Disconnection Issue.
Greetings, Currently Mu Online is experiencing a minor connection issue due to an issue regarding server circuits. We're currently in the middle of investigating this issue, and will do our best to resolve it as soon as possible. Our deepest apologies for the inconvenience and thank you for your ...
